Terms of Sales

Prices quoted in U.S. Dollars and valid for a period of seven (7) days following the date of the offer and subject to availability.

SamDoum Art accepts payment through PayPal which accepts credit cards (Mastercard, Visa, Discover, and American Express).

Costs of artwork(s) and shipping must be paid in full with a credit card or PayPal. Once the payment has cleared the artwork(s) will be sent.

Once the artwork(s) is received, the customer will have fifteen (15) days to decide to keep it or return it. The customer will immediately notify the SamDoum Art if the artwork(s) is to be returned.  Only approved shipping methods may be used.

If the artwork(s) is returned and is received in perfect condition, SamDoum Art will reimburse the cost of artwork(s) less the shipping and handling fee for shipping both ways.

Shipping

At this time we only ship within the U.S.

 

Shipping Rates are dependent upon your total purchase price of products from SamDoum Art and are based upon a specific percentage of your total purchase depending on how much you spend. Shipping rates based upon your total purchase price percentages are as follows:

If your purchase total is . . .
$0.1 - $100.00 - shipping is 20% of total purchase price
$100.01- $200.00 - shipping is 15% of total purchase price
$200.01- $400.00 - shipping is 10% of total purchase price
$400.01- $up- shipping is 5% of total purchase


If you are ordering a painting from SamDoumArt.com that has already been painted, your order will be shipped within 3/4 business days after payment unless we are out of town or country. In such a case,  we will let you know how long it will be delayed with our apologies.


If you are ordering a painting that has not already been painted, the completion time for a custom pet portrait, home portrait or people portrait, is one to two weeks. Once the painting is completed, we will send you a preview of the painting, via email before it ships. All of our pet portraits are done using the best oil paints and are painted on stretched canvas. Because of the nature of the oil paints that we use, your new painting may require up to 1-2 weeks in order to dry, and will need to dry completely before shipping in order to prevent damage to the painting. With all of these things in mind please expect your painting to arrive at your address no less than 2-4 weeks.

 

Delivery

Shipping and handling costs are not included in sale prices. Artwork(s) will not be shipped until payment is received in full. The customer must specify the delivery address when order is placed. We are sorry, but we cannot ship to P.O. Boxes.

Withdrawal and Return

The customer has fifteen days (15) after delivery date to notify the SamDoum Art as to the intent to keep or return the artwork(s).

If  artwork(s) arrives to the customer in poor condition, customer must keep the original packaging and notify SamDoum Art immediately.

In the instance of a return, the customer may ask for either (1) a refund of the price paid to SamDoum Art, less shipping costs, or (2) an exchange of the piece of artwork(s) or (3) a credit towards another work of art.

In order to return artwork(s) client must contact SamDoum Art in order to make return shipping arrangements. The artwork(s) must be delivered to SamDoum Art in original packaging as long as the packaging is in good condition. If the packaging is questionable or damaged, please call or email SamDoum Art for instructions. The artwork(s) must be returned by the same method (carrier and type of service, i.e. UPS 2 day, USPS Priority) used to ship artwork(s) to the customer.

Please inform SamDoum Art of the actual shipment date by phone 585-354-8083 or via email to Samara@SamDoumArt.com

All returns should be sent to: SamDoum Art  28 Goldfinch Drive, W. Henrietta, NY 14586

Refunds will be made in like form of payment within thirty (30) days of receipt of the returned artwork(s).

Insurance/Liability

Liability pertaining to the artwork(s) are transferred to the customer upon the delivery of the artwork(s). In the event that the artwork(s) is returned to SamDoum Art, the client shall retain all liability throughout the return process until the artwork is received and inspected in good condition.

Confidentiality

All information on the customers, their respective business or affairs, and the sales of the artwork(s) is confidential.

Modification And Severability

We reserve the right to make changes to our website, our policies, and our Terms of Sale at any time and at our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.